Perry Works BV Privacy Policy

1. Introduction

At Perry Works B.V. (Company), with its offices at Mensinge 2, 1083HA Amsterdam, the Netherlands (us, we, our), we value your privacy and the importance of safeguarding your data and we are committed to comply with all the laws, rules and regulations related to data protection including, but not limited to, the General Data Protection Regulation (GDPR). In this policy, personal data (Personal Data) refers to any information that, on its own, or in combination with other available information, can identify you as an individual.

We offer an AI-driven software platform for creating, managing, and using work instructions, including training guides, work guides, site safety briefings, technical support, and work validation tools (the Platform). In addition to access the Platform, we may provide additional services, including any customization of functionalities or Platform offering (access to the Platform and any additional services offered to you, Services).

This Privacy Policy explains how we collect, use, and protect personal information when individuals:

  1. use the Platform via our self-serve model;
  2. create a user account; and
  3. visit our website or interact with us through forms, communication channels, or support tools.

In these scenarios, we act as the Data Controller, determining the purposes and means of processing your Personal Data. This privacy policy (the Policy) applies exclusively to the processing of Personal Data where we act as a Data Controller. This Privacy Policy does not apply to situations where Perry processes data strictly on behalf of customers as part of a contracted service arrangement (i.e., acting as a Data Processor).

This Policy outlines how we collect, use, and protect Personal Data as Data Controller in compliance with the GDPR, as well as your rights regarding your Personal Data when we are responsible for its processing. This Policy concerns our processing of Personal Data of applicants, customers, users and website visitors.

2. Processing of your Personal Data

2.1 The Personal Data we collect

The data we collect depends on your interaction with us. It may include, but is not limited to:

  1. Contact Data: full name, email address, phone number, and postal address;
  2. Technical Data: IP address, browser type, device identifiers, and location;
  3. Usage Data: information on how you use our website and Service, such as pages visited, time spent on each page, and navigation patterns;
  4. Communication Data: records of your correspondence with us, including emails, forms submitted through our website, or phone calls; and
  5. Other Data: any additional information you choose to provide.

2.2 How we collect Personal Data

We receive your Personal Data in a few different ways, including when you share this information with us directly or through third parties. You may give us your Personal Data by using our Platform, filling in forms, or by corresponding with us by phone, email or otherwise. This includes the following situations:

  1. Contact us: you can contact us through the contact option on our website. You can also contact us directly via email. In both cases, we will have at least your email address and name. Further information you provide to us may also contain Personal Data. We use this Personal Data to contact you so that we can answer your question and handle it. If you are not a registered user with an account, we will delete your personal data as soon as your issue or question is resolved and you do not wish to continue using our services;
  2. Website visits: every time you visit our website, data is collected in the background by means of technologies such as cookies. Cookies are simple small files that are sent with pages of the website and stored by your browser on the hard drive of your device. This Personal Data is used by us to compile user statistics, among other things. Most browsers will accept cookies in their default setting. We use both functional cookies (cookies needed for the proper operation of the services, including cookies needed to create an account) and analytical cookies (cookies that ensure that insight is obtained into the manner in which you use the services and/or website, or parts thereof, so that we can improve the services and/or website). We only use the Personal Data obtained from cookies to study use at an aggregate level and we only use third-party cookies to improve the quality and effectiveness of the services and/or website. You can change your browser settings to disable cookies or so that the display indicates when a cookie is being sent. However, some features and services of both our services and our website may not function properly if cookies have been disabled;
  3. Creation of an account: When you create a user account to access the Platform, we will collect your personal data directly from you when you create an account with us. This process involves completing an online registration form on our website, where you provide the necessary details required to establish and manage your account;
  4. Self-serve Platform usage: if you access our Platform independently, even without an account we process information you submit directly when interacting with the Platform. We may automatically collect data related to your interactions within the platform, including feature usage, workflow creation actions, performance metrics, and system diagnostics; and
  5. Anonymous Operators: When individuals access or complete instructions without creating an account – such as through a link shared by a customer – we may receive Personal Data they submit directly, including images, confirmations or other inputs. This Personal Data is processed solely to enable the customer to use the Platform functionalities associated with the Instruction.

3. Purpose and Legal Basis

3.1 Business purposes

We use the Personal Data we collect from you to provide, maintain, protect, and improve our Platform and Services, and to develop new ones. In addition, we may use your Personal Data for one or more of the following purposes:

  1. When you contact us: when you contact us directly, we use your Personal Data to provide information that you request from us relating to our Service or to provide you with information, such as information about any changes, offers, updates, or other announcements, related to our Services;
  2. Website Functionality: we utilize your Personal Data to enhance and improve the performance, features, and overall user experience of our website. This includes optimizing technical performance, personalizing your browsing experience, and maintaining the security;
  3. Accounts: the Personal Data collected during creation of your user account is used to provide you with access to our Platform and Services;
  4. Platform Functionality: we utilize your Personal Data to enhance and improve the performance, features, and overall user experience of our Platform. This includes optimizing technical performance, and maintaining the security;
  5. Analyses: we may use the Personal Data we collect to conduct analyses and gain insights into how individuals interact with our Service. These analyses include analysis or valuable information so that we can improve our Service and monitoring of the usage of our Service, as well as our website. These analyses are conducted to gain insights into user behaviors, preferences, and trends, enabling us to better understand the needs and interests of individuals using our platform; and
  6. Instruction Completion: When individuals complete an instruction shared by a customer without creating an account, we process the Personal Data they submit (such as photos or confirmations) to deliver the Instruction workflow on behalf of that customer and to ensure the proper functioning of the Platform.

3.2 Website

When you use our website, we process technical data to offer you the functionalities of our website and to allow our website’s administrators to manage and improve our website’s performance (Log Data). This Log Data may include information such as your computer’s IP address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, if you enter data on our website, we process this data to provide you with information or functionalities. In addition, we process Personal Data to allow you to save your data, such as your preferences. We also use cookies to ensure that you can retrieve information from our website quickly. We process Personal Data for this purpose based on our legitimate interest in providing the functionalities of our website and, if you agree to the use of non-strictly necessary cookies, based on your consent.

3.3 Compliance with the law

We process your Personal Data to comply with applicable laws and regulatory frameworks. In connection with this purpose, we may need to disclose your Personal Data to governmental or supervisory authorities.

3.4 Legal basis

All in all, we rely on the following legal bases to collect, use, share and otherwise process your Personal Data.

  1. Performance of a contract: we process your Personal Data where it is necessary to fulfill a contract or to take steps at your request before entering into a contract. This includes when you create and manage your user account and if your inquiry or communication relates to entering into or performing a contract.
  2. Legitimate interest: we process your Personal Data where it is necessary for the purposes of our legitimate interests, provided these are not overridden by your fundamental rights and freedoms. This includes when you contact us, our use of functional cookies, conducting analyses of user behavior and interactions with our Service and website to optime performance, features and overall experience, and to maintain the security and integrity of our website and Service.
  3. Consent: we process your Personal Data based on your explicit consent for our use of analytical cookies to collect insights into how you interact with our website and Services.
  4. Compliance with legal obligations: we process your Personal Data where necessary to comply with a legal obligation of whatever nature (including any compliance obligations), a court order, to prevent or limit any damages that we might sustain, or to exercise and defend legal claims.

4. Transfers to Third Parties

4.1 Third parties engaged by us

Your Personal Data is never sold, rented, or traded. However, we may share your Personal Data with trusted third-party service providers, consultants, and other agents that help us in providing our Service and our website. These service providers only have access to the Personal Data necessary for these purposes and are required to protect and secure your Personal Data. We take the necessary measures to ensure that third parties only process your Personal Data to the extent necessary and in accordance with applicable laws. Where required, we implement supplementary measures to ensure an equivalent level of protection, including encryption, access controls, and data-minimization.

4.2 Third-party links on our website

Our website may contain links to websites operated by third parties. If you access a third-party website through our website, your Personal Data may be collected by that third party through its website. We make no representations or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible for the privacy policies or the content of any third-party provider or website. Third-party providers or websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

4.3 Business transfer

In the event we undergo a merger, acquisition, bankruptcy or any other transaction where a third party assumes control of our business, we may transfer all your Personal Data we have collected from you to such third party and will make reasonable efforts to notify you prior to such transfer.

4.4 Compliance with applicable law

We may disclose your Personal Data to legal authorities if required to comply with applicable laws or to protect our rights and interests. Such disclosures are made in accordance with relevant regulations and only when absolutely necessary.

5. Data Transfers

Your personal data will only be stored or processed by us or by third parties engaged outside the European Union (and the European Economic Area) if this is in accordance with the applicable regulations (in particular, the GDPR) for the transfer of Personal Data to countries outside the European Union (and the European Economic Area). This means that we will only transfer your Personal Data to countries outside the European Union (and the European Economic Area) if the European Union has decided that the third country concerned guarantees an adequate level of protection, or if other appropriate safeguards are offered, such as an adequacy decision or the use of standard contractual clauses approved by the European Commission.

6. Data Retention

6.1 Personal Data collected

We only collect Personal Data in relation to the purposes set out in this Policy and do not collect more Personal Data than necessary for those purposes. We also ensure that the Personal Data we collect is accurate and sufficient to properly fulfill those purposes.

6.2 Retention period

We retain Personal Data only for as long as necessary to fulfill the purposes outlined in this policy and/or to comply with legal obligations. The specific retention periods depend on legal and regulatory requirements and the nature of the data. When we no longer need your Personal Data, we will remove it from our systems and/or take steps to anonymize it so you can no longer be identified on the basis of this information.

7. Protection of Personal Data

We protect and secure your Personal Data to the best of our ability, for example against loss and unlawful processing. Taking into account the state of the art, we provide appropriate technical and organizational measures to ensure a level of security appropriate to the risk. We have procedures in place in the event of a data breach or if we suspect one. We will notify you and the local data protection authority in the event of a data breach if we are required to do so by law.

8. Your Rights

You have the following range of rights regarding your personal data.

  1. Right to withdraw consent: If we process Personal Data based on your consent, you are allowed to withdraw your consent at any time.
  2. Right to information and access: You have the right to learn whether we are processing your Personal Data and to request a copy of the Personal Data we are processing about you.
  3. Right to rectification, restriction, limitation, deletion: You have a right to have your Personal Data rectified, restricted, limited or deleted.
  4. Right to object: Under certain circumstances, you have the right to object to the processing of your Personal Data when we process your Personal Data on the basis of our legitimate interest. In such cases, we will cease processing your Personal Data unless there are compelling legitimate grounds to continue processing or where it is needed for legal reasons.
  5. Right to portability: You have the right to obtain the Personal Data we hold about you, in a structured, electronic format, and to transfer such Personal Data to another data controller, where this is (a) Personal Data which you have provided to us, and (b) we are processing that data based on your consent or to perform a contract with you.
  6. Complaints: If you have a complaint about this Policy or any element of the Personal Data that we hold, then please contact us. If you are not satisfied, then you have the right to lodge a complaint with the local data protection authority.

To exercise any of these rights, please contact us using the details provided at the end of this Policy.

9. Changes

We may update this Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

10. Contact Us

To contact us, please email us at support@perry.works